12 ways to improve the customer experience

12 ways to improve the customer experience
Make sure your site loads quickly, whether on a computer or a mobile device. “Aim to keep website load time to [a few] seconds or less,” says Gabriel A. Mays, founder, Just Add Content, a website platform for businesses. “Your biggest threat isn't a …
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How Jason Whitlock Is Poisoning ESPN's "Black Grantland"
The Undefeated was originally meant to attract the best and brightest young black talent in the country, with Whitlock's aim set so high that he at one point seriously tried to recruit The Atlantic's Ta-Nehisi Coates, the sharpest cultural commentator …
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