2016 Market Forecasts: Customer Care and Billing, Big Customer, CRM and CEM in New Research Reports at ReportsnReports.com

Dallas, Texas (PRWEB) September 21, 2013

Global Customer Care and Billing Market 2012-2016 – Analysts forecast the Global Customer Care and Billing market to grow at a CAGR of 7.41 percent over the period 2012-2016. One of the key factors contributing to this market growth is the need to increase customer satisfaction. The Global Customer Care and Billing market has also been witnessing the increased adoption of advanced analytics. However, data security issues could pose a challenge to the growth of this market.

The Global Customer Care and Billing Market 2012-2016 (http://www.reportsnreports.com/reports/267951-global-customer-care-and-billing-market-2012-2016.html) has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market in the Americas, and the EMEA and APAC regions; it also covers the Global Customer Care and Billing market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

The key vendors dominating this space include Amadocs Inc., Ferranti Computer Systems, Oracle Corp, and SAP A.G.

The other vendors mentioned in this report are Convergys Corp., Hansen Technologies, Junifer Systems, Logica Corp. (subsidiary of CGS), LogNet Systems, SmartGridCIS LLC, and Tieto Pvt Ltd.

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Global Big Customer Market 2012-2016 (http://www.reportsnreports.com/reports/268076-global-big-customer-market-2012-2016.html): Analysts forecast the Global Big Customer market to grow at a CAGR of 10.35 percent over the period 2012-2016. One of the key factors contributing to this market growth is the increase in enterprise data. The Global Big Customer market has also been witnessing the increasing market consolidation. However, the high software implementation costs could pose a challenge to the growth of this market.

The Global Big Customer Market 2012-2016, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market in the Americas and the EMEA and APAC regions; it also covers the Global Big Customer market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

The key vendors dominating this space include IBM Corp., Microsoft Corp., Oracle Corp., and SAP AG.

The other vendors mentioned in the report are Adobe Systems Inc., Demandware Inc., ExactTarget Inc., Eloqua Inc., Hybris Software, Marketo Inc., MicroStrategy Inc., NetSuite Inc., Salesforce.com, SAS Institute Inc., and WebTrends Corp.

Global Customer Relationship Management Software Market 2012-2016 (http://www.reportsnreports.com/reports/149872-global-customer-relationship-management-software-market-2011-2014.html): Analysts forecast the Global Customer Relationship Management (CRM) Software market to grow at a CAGR of 9.09 percent over the period 2012-2016. One of the key factors contributing to this market growth is the increased demand of CRM software from SMEs. The market has also been witnessing increased adoption across on-demand CRM Software Sub-segments. However, increased integration of new tools and workflow into existing CRM Software could pose a challenge to the growth of this market.

The Global CRM Software Market 2012-2016, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market in the Americas, EMEA, and the APAC regions; it also covers the Global CRM Software market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

The key vendors dominating this market space include Oracle Corp., SAP AG, Salesforce.com Inc., and Microsoft Corp.

Global Customer Experience Management Market 2012-2016 (http://www.reportsnreports.com/reports/254216-global-customer-experience-management-market-2012-2016.html): Analysts forecast the Global Customer Experience Management (CEM) market to grow at a CAGR of 20.79 percent over the period 2012-2016. One of the key factors contributing to this market growth is the increased number of customer touch points. The Global CEM market has also been witnessing a growing demand for mobile analytics. However, integration of multiple communication channels could pose a challenge to the growth of this market.

The Global CEM Market 2012-2016, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market in the Americas, EMEA, and the APAC regions; it also covers the Global CEM market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

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