(PRWEB UK) 9 October 2012
Good customer service sometimes isnt enough, business owners should aim for exceptional customers services. Customer retention and lead generation are hugely important in the competitive market place, as reported on eauk.org 91% of unhappy customers will not willingly do business with your organization again. There are many marketing techniques that can be used to attract customers but ultimately, success lies with delivery of customer service.
Susan Ward explains in the article, Good customer service is all about bringing customers back. And about sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.
First in Susan Wards list is Answer your phone. City Numbers Ltd, provider of 0800 numbers has long promoted the use of 0800 numbers to encourage customers to proactively communicate with businesses for no charge. With the increased use of mobile phones to browse the internet and purchase online, making a call to a business is quick and simple for consumers to do.
Susan Ward explains the importance of Answer your phone – Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the phone when someone calls your business. (Notice I say “someone”. People who call want to talk to a live person, not a fake “recorded robot”.) For more on answering the phone, see How to Answer the Phone Properly.
City Numbers Ltd, provider of 0800 numbers philosophy is to provide creative solutions to its customers. Based in Birmingham City Centre City Numbers Ltd cover the entire UK and have recently expanded our service delivery to companies in the USA, Europe and the Far East.