New York, NY and Oslo, Norway and London, UK (PRWEB) October 29, 2014
Confirmit is delighted to congratulate client Karl Sharicz, Customer Experience Lead at Tyco SimplexGrinnell, and Confirmit Director of VoC Consulting, Annette Franz Gleneicki, for their well-deserved Customer Experience (CX) Impact Awards. In its second year, the CX Impact Awards, hosted by the Customer Experience Professionals Association (CXPA), recognize individuals who exemplify excellent customer experience and who are making an impact on their organizations and their customers.
Karl puts himself in the customers shoes to think like them on a daily basis and cultivate longstanding relationships, shared Dave King, President – Americas, Confirmit. Were excited to work with Karl and to be part of his success in building a customer-centric environment at SimplexGrinnell.
Annette is dedicated to helping Confirmit customers implement best practices and leading methodologies,” added King. These proven approaches deliver actionable results that drive business objectives. She understands that customers and employees are at the core of any business and her expertise in these areas enables Confirmit clients to deliver outstanding experiences.
The CX Impact Awards were announced as part of CX Day, a global day celebrating companies and people who are delivering great experiences to customers.
Confirmit also celebrated CX Day by hosting a discussion at its New York offices about how to ensure your digital marketing is personal, relevant and timely. Attendees heard from FreshDirects Aaron Cano, about how the online grocer ensures that its customers have an outstanding experience by using customer data to drive its digital marketing and engage customers throughout their lifecycle.
To find out more about how Tyco SimplexGrinnell built its customer-centric environment, view the video, Customer Satisfaction Generates Business Growth. To learn more about CXPA, CX Day and see the other winners honored for their commitment to customer experience, please visit http://www.cxpa.org. For additional customer experience news, please visit http://www.confirmit.com.
Confirmit is the worlds leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit http://www.confirmit.com for more information.