Wakefield, MA (PRWEB) April 11, 2013
The Customer Experience Professionals Association (CXPA) today announced an innovative and unique new program for its members, “Ask the CX Experts,” in which CXPA members may address questions directly to a panel of 10 customer experience (CX) experts. This program continues the mission of the CXPA, an international non-profit organization created to enhance the growing professional field of customer experience management.
“Ask the CX Experts” operates via the CXPA website. Members who are facing CX challenges can enter their questions, which are sent to a panel of CX experts who can start responding to them immediately. It is expected that conversations will develop around interesting questions, and members will receive thoughtful and well-considered answers that can help them tackle the toughest CX issues. When a conversation has run its course, the CXPA will post the thread of messages in the “Expert Response area on the CXPA discussion forum, so that all members can benefit from the insights.
“Were very excited about our new ‘Ask the CX Experts’ program, as it enhances the CXPAs portfolio of resources that provide real-world assistance to our members. Along with benefiting from our CX tools, educational webinar series and frequent networking events, CX practitioners can now tap the collective knowledge and judgment of a group of experts,” said Bruce Temkin, co-founder and Chair of the CXPA. “The CXPA continues to pro-actively offer actionable information and practical tools to our members. Were committed to providing our members with the resources they need to succeed as CX professionals.
Members of the CXPA community submitted nominations to become a CX expert. The CXPA leadership team and head of the education committee selected the following 10 people as the initial CX experts for the rollout of the program: