Boulder, CO (PRWEB) February 04, 2015
Every year, E Source conducts a survey of utilities largest business customers to assess their most important needs and how well their energy providers are meeting those needs. The company then ranks the customers overall satisfaction with both their utility and utility account representative. For the sixth edition of the study, E Source surveyed more than 1,000 large business customers of 25 North American utilities, revealing the top utilities in business customer satisfaction as well as the top attribute that leads to high satisfaction.
This year, E Source identified reliability as the attribute that large business customers consider most important for utilities. Customers also place high importance on effective communications, especially during energy emergencies.
Florida Power & Light (FPL) and Tacoma Public Utilities earned top honors in large business customer satisfaction. FPL has consistently received high marks every year of the study, and Tacoma Public Utilities has demonstrated continued improvement over the past few studies.
For the first time in the studys history, E Source separated the participating companies into two categories based on utility size for the purpose of ranking. The highest-ranking utilities in each category are as follows.
Top Large Utilities in Key Account Customer Satisfaction: