Edmonton Share IT 2013

Edmonton Share IT 2013
Event on 2013-05-01 13:30:00

ShareIT is an initiative by Service Management Art to promote sharing of ideas, experiences and knowledge in the IT Service Management (ITSM) community. 

 

 

 

Agenda

1:00 pm Registration

1:30 pm Opening

1:40 pm Presentation (To be announced)

2:30 pm Break

2:45 pm Mark Smalley – IT Spring, The Aftermath

3:35 pm Peter Lijnse – Driving Miss Daisy took too long

4:15 pm Closing

4:30 pm Network Reception

5:30 pm End

 

 

Mark Smalley

BIOGRAPHY

Mark Smalley is a self-employed IT Management Consultant, based in the Netherlands, specialized in ASL®, BiSL®, Application Management and Business Information Management. He is Ambassador-in-chief at the not-for-profit ASL BiSL Foundation and works for the APM Group as an ASL & BiSL contractor. He is also known as the IT Paradigmologist and has reached out to thousands of IT professionals at more than 50 events on 4 continents. Further details and publications at Smalley.IT. Follow and engage with Mark on Twitter @marksmalley or email: mark@smalley.it.

In 2011/2012 I wrote and spoke about Occupy IT and IT Spring – the ‘democratization’ of the user community. The relentless consumerization and commoditization of IT gave business people more insight into what IT could do for them and more confidence to challenge bureaucratic and conservative IT Departments. More than ever – and rightly so – the business is now in the IT driving seat. But with great power comes great responsibility and, just as the Arab Spring has left countries challenged with creating a new form of government, the business is struggling with how to govern and manage information and IT. This presentation reflects on this power shift and gives insight into the responsibilities that the democratized business needs to fulfill in order to get the most value out of information and IT. 

TOPIC

In 2011/2012 I wrote and spoke about Occupy IT and IT Spring – the ‘democratization’ of the user community. The relentless consumerization and commoditization of IT gave business people more insight into what IT could do for them and more confidence to challenge bureaucratic and conservative IT Departments. More than ever – and rightly so – the business is now in the IT driving seat. But with great power comes great responsibility and, just as the Arab Spring has left countries challenged with creating a new form of government, the business is struggling with how to govern and manage information and IT. This presentation reflects on this power shift and gives insight into the responsibilities that the democratized business needs to fulfill in order to get the most value out of information and IT.   


Peter Lijnse

BIOGRAPHY

Peter is an IT Management Consultant with 20 years of IT Management and Leadership Experience. He has in-depth knowledge of ITIL IT Service Management process theory and practical application.With a focus on leveraging industry best practices, Peter's approach is to help organizations deliver improvement designed to address their own priorities. 

TOPIC

Driving Miss Daisy took too long.

It takes too long for IT organizations to adapt to the requirements of their customers. IT Organizations focus on Incident Management, BYOD, Social Media, Cloud Computing. They utilize frameworks like ITIL, COBIT, etc… Unfortunately there is a best before date for these internal focused improvements. and yes… even BYOD is internally focused.

Be focused on designing the correct service experience. Drive changes directly focused on revenue. And keep it simple. Driving Miss Daisy was a story of building a relationship in 20 years. You do not have 20 years … Let's discuss the next 20 days.

 

 

 

 

at Sutton Place Hotel, Northcote Room
10235-101 St
Edmonton, Canada

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