(PRWEB) May 07, 2013
Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, today announced the availability of version 5.0 of the Enghouse Interactive Quality Management Suite. Highlights of Enghouse Interactive Quality Management Suite version 5.0, formerly known as the CallRex Quality Management Suite, include tighter integration of the elements of the suite, unified search and reporting, expanded interaction recording and monitoring capabilities, and improved system alerting.
Enghouse Interactive has evolved the Quality Management Suite user interface to closely integrate the call recording, computer recording/desktop monitoring, and agent evaluation capabilities. The streamlined user interface provides easy-to-use Web-based access to reports, interaction recordings, and evaluation capabilities within a single interface. The Quality Management Suite now supports 15 languages including: French, Canadian French, Italian, German, Spanish, Portuguese, Danish, Dutch, Russian, Norwegian, Finnish, and Ukrainian.