More Tools to Seamlessly Manage the Entire Customer Journey in Bpmonline 7.5

BOSTON, MA (PRWEB) March 27, 2015

Bpmonline 7.5 delivers unparalleled customization capabilities, allowing users to literally modify everything in the system. Furthermore, the extended functionality of CRM capabilities offers greater personalization of interactions with customers, achieving a better control over opportunities and deals, and providing outstanding customer service.

Platform: new tools for greater efficiency in several areas – from communications to system setup

Bpmonline 7.5 is enriched by a great number of new platform-level features. A unified System Designer combines all customization and administrative tools and provides extended capabilities for system customization, including mobile app wizard and tuning all communication channels. Extended capabilities of the communication panel make working with the system even easier for users. System administrators will appreciate the new concept of managing access rights in 7.5.

Learn more about bpmonline 7.5 platform here >>

Bpmonline marketing: marketing automation platform that ensures an ideal customer journey

Bpmonline marketing provides all the necessary tools for gathering information about customers needs and preferences in order to analyze specific behavior patterns and wisely adjust communication strategies. Furthermore, the system provides an innovative visual campaign designer for efficient marketing campaign automation. With the help of the campaign designer, marketing specialists plan the sequence of steps in a campaign and define rules for transition between the steps. The system then guides users through the most effective actions, helping to build personalized communications with customers.

Learn more about bpmonline marketing system update here >>

Bpmonline sales: from forecasting to analytics, and repeat sales

Bpmonline sales provide top-notch functionality for forecasting sales volumes and managing the complete customer journey from lead to order, and repeat sales. With the 7.5 release, product users can analyze sales (plan vs actual) under different variables: by customers, channels, managers, etc. Moreover, now users can take advantage of the new features for contract management, approval management and analytics.

Learn more about bpmonline sales system update here >>

Bpmonline service: a robust application to deliver omnichannel customer service and support

Bpmonline service is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following pre-defined processes for full-cycle service management. Service agents can benefit from working in a unified environment to handle a constantly growing number of cases and service requests, managing case queues and delivering mass personalized communications.

Learn more about bpmonline service system update here >>

About bpmonline

Bpmonline is a premium vendor of process-driven cloud software for sales, marketing, and service automation. The beauty and the core value of bpmonline products are out-of-the-box processes that guide users through the most effective actions to boost results. Users love bpmonlines engaging interface with social look and feel, free from redundant information that keeps them focused on whats relevant. Today, the company employs 500+ experts and serves over 6,000 customers worldwide.

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