Oracle Utilities Customer Care & Billing Users Group Conference 2014

Oracle Utilities Customer Care & Billing Users Group Conference 2014
Event on 2014-03-05 07:30:00


Welcome to the 2nd Annual Oracle Utilities
CC&B Users Group Conference, FullCircle 2014

March 5, 2014   

Oracle Conference Center, Redwood Shores Campus, CA 

  Presenting Sponsor                                                Platinum Sponsor

CELEBRATING OUR 2ND YEAR! Please join us for the annual Oracle Utilities Customer Care & Billing User Group Conference, on the picturesque San Francisco Bay at the Oracle Headquarters Campus in Redwood Shores on March 5, 2014.  In an effort to help clients optimize their travel dollar, this event will be held the same week as the 2014 Multi-Product Customer Advisory Board (CAB) hosted by The Oracle Utilities Global Business Unit; more information below.

CC&B 2014 will once again be your opportunity for Oracle CC&B collaboration with fellow colleagues and expert resources in the New Year!  This “for users, by users” grassroots user community event continues to enjoy no registratin fee; however, we are adding optional eventing events for your enjoyment for a nominal fee.  Thank you to Oracle for graciously providing access to their onsite convention center & logistic support services to further our cause.

As a for-users, by-users coordinated event, a preliminary 2014 Conference Schedule will be posted shortly.  If you are interesting in volunteering to make a presentation and share your wealth of CC&B knowledge with your fellow users, please contact the CC&B user community client leader from San Jose Water.  Attendees are also encouraged to visit this site for regular updates as the agenda will continue to evolve as we get closer to the event. You will receive a detailed conference program during Registration on Tuesday evening, March 4 from

Tuesday, March 4th                             Conference Registration & Vendor Welcome Reception @
5:00pm – 7:30pm                                   Oracle Conference Center – Redwood Shores Campus, California
                                                               300 Oracle Pkwy, Redwood Shores, CA  94065
                                                               Presented by GeoNexus Technologies & Lucidity

Wednesday, March 5th                        Oracle Conference Center
7:30am                                                   Continental Breakfast @ Club Oracle
8:30am – 10:00am                                 Opening Ceremonies/Keynote Address/General Session                    10:00am – 11:30am                               Conference Tracks/ Breakout Sessions
11:30am – 1:00pm                                 Lunch @ Club Oracle
1:00pm – 4:30pm                                   Conference Tracks/ Breakout Sessions/ Closing Session
5:00pm                                                   Buses leave from conference center to Half Moon May
6:00pm – 9:00pm                                   Long Branch Saloon & Casino Night.  Presented by Five Point
                                                               * Note there is a separate cost for this offsite event, see above.

Thursday, March 6th                           Oracle Conference Center
7:30am                                                   Continental Breakfast @ Club Oracle
8:30am – 12:00pm                                 Conference Tracks/Breakout Sessions

On Tuesday, March 4th from 5:00pm-7:30pm attendees are invited to register for the conference and attend a casual, hosted cocktail Welcome & Vendor Night Reception at the Oracle Conference Center.  Shuttle transportation provided by Oracle to/from the official event hotel and Conference Center see add'l information below.   Presented by GeoNexus Technologies & Lucidity

On Wednesday, March 5th following the conference day, attendees will be delivered by coach to Long Branch Saloon & Farms, the Bay Area's only Country Western town!  The old-west ambiance celebrates the wild west heritage with gunfights, gold panning, roping demonstrations and an old-west saloon.  Enjoy of evening of gambling at casino night for great prizes, dinner and a hosted bar.  Hours: 6:00pm – 9:30pm.  (Please note that a wristband is required for entry.  If you are attending and/or bringing a guest/spouse, please purchase guest ticket above.) 
Presented by Five Point


The Hyatt Regency San Francisco Airport is the official event hotel, located eight miles from the conference center.  A conference shuttle will be provided each way from the Hyatt to the Oracle Campus, as to/from the Hyatt House Belmont (see below).  As with previous years, hotel reservations and availability are on a first-come, first-serve basis as the room block is limited.  We encourage attendees to reserve their room early; discounted room rate ends on January 29, 2014.  In fact, we recommend you reserve a hotel room NOW is there is even a slight chance you'll be able to attend; you can always cancel the room later. The current room block rate is 9 + tax/night; however, after this initial block is gone, room rates go to 4 + tax/night.  And after January 29, room rates go to 9.  Online reservation instructions are below.

1333 Bayshore Highway, Burlingame, CA  94010   650.347.1234

RESERVATIONS MUST BE MADE ONLINE TO RECEIVE THE CONFERENCE DISCOUNTED ROOM BLOCK RATE.  Please click here.  *** As of 1/24/14 more than 85% of the room block is taken. And discounted room block expires on 1/29/2104 ***

400 Concourse Pl  Belmont, CA 94002    650.591.8600
While there is not a contracted/discounted room block at this property for the conference, the conference shuttle will make stops at this hotel which is located near the Oracle Campus.

Below are additional nearby hotel options to explore (though not under contact with Oracle, no negotiated discounted room block nor conference shuttle service):

Extended StayAmerica
120 Sem Lane, Belmont, CA 94002      650.654.0344

TownePlace Suites (By Marriott)
1000 Twin Dolphin Dr, Redwood City, CA

Fairfield Inn & Suites (By Marriott)
555 Skyway Rd, San Carlos, CA

To enhance the educational value and information exchange at CC&B 2014, we encourage participation by solution partners that are actively working with the user community to further clients' customer care & billing initiatives. If your organization is collaborating with an intriguing industry vendor and you think they have a compelling story to share with the CC&B community, send them our way!  We have a variety of event sponsorship levels available; please contact us at

Following the format used last year, the Oracle Utilities Multi-Product Customer Advisory Board (CAB) scheduled for March 3-4, 2014, will be open to all customers for all Oracle Utilities products, and is a separate event from the CC&B User Group Conference.  The CAB meeting will be used to present Product Roadmaps and to solicit feedback from customers.  Please note that this CC&B announcement is not an invitation to the CAB.  Invitation and registration information for the CAB is forthcoming under separate cover from your Oracle representative . There is no cost to attend the CAB; registration will be handled separately (travel and other costs are the responsibility of each attendee).  However, there is a low event fee to attend the self-funded CC&B Wednesday event event to Half Moon Bay that relies solely on ticket sales and industry partner sponsorships each year.  For CAB questions, please contact

If you're interested in participating in the development of future events, or want to join in on one of our regularly scheduled conference planning calls, drop us a note at 


CC&B User Group Conference
1155-C Arnold Drive, Ste. 365
Martinez, CA  94553
San Jose Water

at Oracle Conference Center
350 Oracle Parkway
Redwood City, United States

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