DES MOINES, Iowa (PRWEB) June 05, 2013
Vital Support Systems announced today they have signed a three-year contract with Pella Corporation to provide ReliaCloud. As a virtualized, outsourced production server environment, ReliaCloud becomes the new host location for Pellas global, customer-facing website, pella.com. Vital is also implementing all of the Cisco technologies for Pella.
Once we selected Cisco, we chose Vital as the partner of choice and their ReliaCloud service as the platform to host our global website, said Jim Thomas, director of IT Operations at Pella. We wanted a partner with deep technical knowledge of Cisco and the resources to implement new solutions. We had a seamless integration. And just knowing Vital has the Master UC Certification gives us confidence in the support they can provide.
Since integrating the Vital and Cisco solutions, Pella has received great feedback from their customers. Thomas adds, Everything we do is focused on our customers. Since making the transition, our customer satisfaction ratings for our call center have increased by more than five percentage points.
In addition to ReliaCloud and integrating Cisco solutions, Vital is also providing staff augmentation and managed services for Pella. From enterprise Voice over Internet Protocol (VoIP), to contact center solutions, collaboration tools (e.g., WebEx, Instant Messenger), data center, wireless LAN and more, Vital is playing a critical role in nearly all of Pellas IT infrastructure.
Several years ago we started working with Vital due to the expertise in networking, Thomas said. Since that time our relationship has grown to include a vast array of Cisco products. Vital has continued to provide the expert skills and expertise in VoIP we need to be successful.
Pella Corporation offers a broad range of quality residential and commercial windows and doors for new construction and remodeling projects. Over time, the company has expanded to 65 U.S. locations, including show rooms, branches, and manufacturing sites.
We are pleased to have been chosen by Pella for our skills, expertise, and in-depth knowledge, says Jeff Sparling, CEO, Vital Support Systems. We appreciate the confidence Pella has in our team. We set out to become a trusted advisor and collaborative partner. Weve had many open discussions with Pella and will continue to work together to design the best IT solutions.
For example, to provide an additional best fit solution, Vital has engaged its sister company OneNeck