New York, NY (PRWEB) September 26, 2012
ShoreGroup, Inc., a premier professional services and software solutions firm, today announced that it has achieved the renewal of Master Unified Communications (UC) Specialization from Cisco Systems. This designation recognizes ShoreGroup as an elite Cisco partner with an in-depth unified communications practice providing value-added Cisco Unified Communications solutions through their commitment to excellence in engineering, sales, and service offerings.
In order to achieve the Master Unified Communications Specialization, ShoreGroup had to first attain the Advanced Unified Communications Specialization. From there, ShoreGroup had to meet a series of stringent requirements in three categories: technology capabilities, sales expertise, and services capabilities. Furthermore, master specialized partners must possess a number of Cisco and industry-standard technical certification requirements, provide customer references that document Cisco-prescribed design and deployment capabilities, and show evidence that they have the infrastructure to support a full menu of Lifecycle Services offerings and capabilities, including advanced project management, support, and troubleshooting capabilities.
The Master Unified Communications Specialization places significant value on the Operate Phase capabilities for processes, tools and metrics across the Cisco Lifecycle Services, which is the foundation around ShoreGroups service offerings, said Robert Ditta, ShoreGroups Executive Vice President. The key service requirements of system management, change management, and performance management are all met by the integrated applications within ShoreGroups CaseSentry Systems Management solution, and the ongoing proactive enterprise management to ensure constant availability of all systems and service desk support is supplied through our ShorePatrol Remote Management Services offering.
ShoreGroup is honored to have achieved the renewal of the Master Unified Communications Specialization, added John McCarthy, ShoreGroups Senior Vice President of Sales. This achievement highlights ShoreGroups extensive expertise in helping address the challenges facing organizations as they contend with increasingly complex environments, global supply chains, social networking, video, device overload, and the evolving mobile workspace. Increased business openness and quicker responsiveness is todays normal with the integration of communication and collaboration. ShoreGroups investment in the Master Unified Communications Specialization places it among an elite group of partners skilled at providing value-added solutions to enterprise clients.
About ShoreGroup, Inc.
ShoreGroup provides industry-leading management applications, maintenance services, professional services and product solutions for unified communications and contact centers, virtualized data centers and networks.
ShoreGroup develops innovative, automated management software applications on its dynamic CaseSentry