Survey Ranks Retailers on Customer Experience – Also: What Consumers Like, Use, Want and Avoid


Louisville, KY (PRWEB) September 12, 2013

RetailCustomerExperience.com has launched its second edition of The Best Retail Customer Experience report just as retailers gear up for the holiday season.

RetailCustomerExperience.com is an online news and information provider that helps retailers understand what tools are available and how to use them in order to improve their bottom line by differentiating and improving their customer experience.

RCE surveyed more than 1,000 customers to discover their feelings about many of the top retailers in the country. In this 55-page report, readers will discover which retailers came out on top when it comes to customer service, stores aesthetics, online experience, product variety and use of technology. Consumers also weighed in on apps, online vs. brick-and-mortar, loyalty programs and more.

Consumers ranked their favorites in the following retail segments:

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