Tokyo, Japan (PRWEB) November 27, 2012
transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) has reached a basic agreement with Indonesia’s Salim Group’s IT company PT Cyberindo Aditama (Headquarters: Jakarta, Indonesia; President/CEO: Dani Sumarsono, hereinafter, CBN) to establish a joint venture company to run call center business in Indonesia and held a signing ceremony on November 22. They are scheduled to establish PT Transcosmos Indonesia in spring 2013.
Salim Group owns a group of companies such as First Pacific Company Ltd, PT. Indofood Sukses Makmur Tbk, Indofood Agri Resources Ltd, PT. Indomobil Sukses International Tbk and other listed companies in Indonesia, Singapore and the Philippines across a wide range of industries. CBN is an IT core company under Salim Group which runs ISPInternet Service Providerbusiness in the domestic Indonesian market.
transcosmos, starting with its expansion into the U.S. market in 1988, has been working on overseas expansion of its business services. As for the call center services in the local markets, transcosmos expanded its services into South Korea in Year 2000 and into China in 2006, and in more recent years into the western regions. In the future, business development in the ever-growing Asian market will become essential for corporate growth, and especially in ASEAN, its corporate clients’ needs are expected to rise. With such background, the decision has been made to establish a call center in Indonesia.
In the Indonesian market, due to the increase in the middle-class, purchasing power and consumption demands have been on the rise, and increased consumption is expected to activate the economy even further.*1 In such an economic environment, transcosmos has speculated that, along with the accelerating needs for call centers in Indonesia, the demands for high quality would grow as well. That led to the basic agreement to establish a joint company with CBN, in an attempt to utilize transcosmos’ quality control and operations know-how gained from its experience from providing services in Japan, China, and South Korea. transcosmos hopes to apply its know-how in increasing sales to corporate clients such as operations, human resources development, and call centers and also cost-reduction solutions, and CBN would offer its infrastructure technology and business experience and its know-how in the local market, and the two company together aim at launching operations in the spring of 2013.
*1: Resource: “Changes and Challenges Surrounding New Overseas Markets” published by the Ministry of Economy, Trade and Industry, Japan
Outline of the joint venture company